Who we are

Legal Notice

Information in accordance with Section 6 of the German Teleservices Act -Teledienstegesetz
Managing Director: Alexandre Benfadel
Müllerstrasse 35, 80469, Munich, Germany
Tel: +49 1573 2695530
Mail: info@infynes.com
website address: https://www.infynes.com
German Tax identification number: 144 / 138 / 10249

Registered with the Chamber of Commerce and Industry for Munich and Upper Bavaria (CCI)

Hosting:
United Domains
https://www.united-domains.de/

General Terms and Conditions (GTCs) under German Law

(Last Updated: May 21, 2025)

1. Scope These General Terms and Conditions (hereinafter “GTCs”) apply to all contracts concluded between Alexandre Benfadel, Infynes. https://www.infynes.com (hereinafter “Seller” or “we”) and its customers (hereinafter “Customer” or “you”) via our website :https://www.infynes.com (hereinafter “Website”). These GTCs also apply to all deliveries, services, and offers made by the Seller. Any deviating, conflicting, or supplementary GTCs of the Customer shall not become part of the contract unless explicitly agreed upon in writing by the Seller.

2. Contract Conclusion 2.1 The presentation of products on our Website does not constitute a legally binding offer, but rather a non-binding invitation to order. 2.2 By placing an order through the Website (e.g., by clicking the “Buy Now” or “Place Order” button), the Customer makes a binding offer to purchase the selected goods. 2.3 We will confirm receipt of your order immediately by an automated email. This confirmation email does not yet constitute acceptance of your offer. 2.4 A binding contract is concluded only when we explicitly accept your order by sending a separate order confirmation via email or by dispatching the goods. We reserve the right to accept or reject orders in whole or in part.

3. Prices and Payment Conditions 3.1 All prices stated on our Website are in EUR and include the statutory value-added tax (VAT) applicable in Europe, unless otherwise stated. Shipping costs are not included in the product price and will be added during the checkout process, displayed separately, and borne by the Customer. 3.2 Payment can be made using the payment methods offered on our Website at the time of order placement (e.g., credit card, klarna, bank transfer, cash on delivery). 3.3 The purchase price is due immediately upon contract conclusion, unless otherwise agreed.

4. Delivery and Shipping 4.1 Delivery times are indicated on the product pages or during the order process. Unless otherwise agreed, delivery will be made to the delivery address provided by the Customer. 4.2 We are entitled to make partial deliveries if this is reasonable for the Customer. 4.3 Fulfillment by Third Party: Please note that for logistical efficiency, the delivery and dispatch of certain products may be handled directly by our manufacturing partners or third-party logistics providers located in France. You will receive tracking information, where applicable, directly from us or the shipping partner. 4.4 The risk of accidental loss and accidental deterioration of the sold goods passes to the Customer upon handover of the goods to the Customer or a person authorized to receive them, or, in the case of a sales shipment to an entrepreneur, upon delivery of the goods to the carrier or other person designated to carry out the shipment. If the Customer is a consumer, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer only upon handover of the goods to the Customer. 4.5 We are not responsible for delays in delivery due to force majeure or events beyond our control (e.g., strikes, lawful lockouts, official orders, or the failure of communication networks or gateways), even if they occur at our suppliers or their sub-suppliers.

5. Right of Withdrawal (for Consumers) 5.1 If the Customer is a consumer (i.e., a natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed), they have a statutory right of withdrawal as described in our separate “Right of Withdrawal” policy, which can be found at Right of Withdrawal Policy 5.2 The right of withdrawal does not apply to certain goods (e.g., sealed goods not suitable for return for health protection or hygiene reasons if unsealed after delivery, perishable goods, custom-made products). Please refer to our “Right of Withdrawal” policy for full details.

6. Warranty 6.1 The statutory warranty rights apply. 6.2 If the Customer is a consumer, the warranty period for new goods is two years from delivery of the goods. For used goods, the warranty period is one year from delivery of the goods. 6.3 If the Customer is an entrepreneur (acting in their commercial or self-employed capacity), the warranty period is one year for new goods. For used goods, the warranty is excluded. The Customer must inspect the goods immediately upon receipt and notify us of any obvious defects without undue delay. 6.4 This does not affect claims for damages due to injury to life, limb, or health, or due to intentional or grossly negligent breach of duty by the Seller or its vicarious agents.

7. Liability 7.1 We are liable for damages arising from injury to life, limb, or health, and for damages caused by intentional or grossly negligent breach of duty by us, our legal representatives, or vicarious agents. 7.2 For damages resulting from a simple negligent breach of essential contractual obligations (i.e., obligations whose fulfillment is essential for the proper execution of the contract and on whose observance the contractual partner regularly relies and may rely), our liability is limited to the foreseeable damage typical for the contract. 7.3 Any further liability for damages is excluded, regardless of the legal nature of the asserted claim. This does not apply to mandatory statutory liability, e.g., under the Product Liability Act.

8. Retention of Title The delivered goods remain our property until full payment of all claims arising from the business relationship with the Customer.

9. Data Protection We collect, process, and use your personal data in accordance with our Privacy Policy.

10. Online Dispute Resolution (ODR) and Consumer Dispute Resolution 10.1 The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/ 10.2 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

You can also reach us directly for any inquiries or complaints at: info@infynes.com

11. Final Provisions 11.1 The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If the Customer is a consumer and has their habitual residence in another country, the application of mandatory consumer protection provisions of that country remains unaffected by the choice of law. 11.2 If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our registered office in Munich. 11.3 Should individual provisions of these GTCs be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come closest to the economic objective pursued by the parties with the invalid or unenforceable provision. The same applies in the event of a loophole.11.4 Governing Language: The authoritative language for these General Terms and Conditions and for all contractual relations between the Seller and the Customer shall be English. Should these GTCs be provided in other languages, the English version shall prevail in the event of any discrepancies. All contractual communications, notices, and legal documents must be submitted in either English or German.

GDPR Privacy Policy

At Infynes, accessible from https://www.infynes.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, store, use, and safeguard your personal data when you interact with our website. It also details your rights under the General Data Protection Regulation (GDPR).

What Data Do We Collect?

We collect various types of personal data to provide and improve our services. Personal data refers to any information that can be used to identify you directly or indirectly. The categories of data we collect include:

  • Personal Identification Information: This includes data you provide during registration or when using our services, such as your name, email address, phone number, country, and state.
  • Browser and Usage Information: This data is automatically transmitted by your browser and relates to your visits to our website. It may include your browser type, operating system, IP address, demographics, and other Browse patterns.
  • Cookie-Related Information: For detailed information on the data collected via cookies, please refer to our separate Cookie Policy.

You can browse our website without providing personal identification information, though certain features and services may be unavailable.

How We Collect and Use Your Personal Data

Data Collection Methods

We collect your data through the following interactions:

  • Direct Interactions: When you register for an account, place an order for products or services, or complete a survey.
  • Communications: When you provide feedback on our products or services via email or other communication channels.
  • Automated Technologies: As you navigate our website, data may be collected automatically through your browser’s cookies and similar technologies.

Purposes of Data Usage

We use your personal data for the following legitimate purposes:

  • To create and manage your account on our website.
  • To process your orders and manage refunds.
  • To authenticate your identity once you register.
  • To enhance your user experience and provide optimal service.
  • To respond to your inquiries and feedback.
  • To analyze website usage patterns and understand which sections are most frequently visited, helping us improve our content and layout.

Marketing and Data Sharing

Marketing Communications

With your explicit consent, we may send you marketing communications regarding products, services, and offers that we believe may be of interest to you. You have the right to opt out of receiving these marketing emails at any time. Instructions for opting out are included in every marketing email we send.

Data Sharing with Third Parties

We will never share your personal identification information with unaffiliated third parties without your prior explicit consent. However, we may share your personal data with:

  • Internal Departments: Within our organization for operational purposes.
  • Business Partners: With whom we collaborate on services or products.
  • Authorized Third-Party Service Providers: Who perform services on our behalf (e.g., payment processing, hosting, analytics), strictly under contractual obligations to protect your data and only use it for specified purposes.

Your Data Protection Rights Under GDPR

We want to ensure you are fully aware of your data protection rights. Under the GDPR, every user is entitled to the following:

  • The Right to Access: You have the right to request copies of your personal data that we hold.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data under certain conditions.
  • The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
  • The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

Links to Other Websites

Our website may contain links to and from other websites. Please note that this Privacy Policy applies solely to https://www.infynes.com. We are not responsible for the privacy practices or content of external sites. We encourage you to read the privacy policies of any linked websites you visit.

Changes to Our Privacy Policy

Infynes regularly reviews and updates its Privacy Policy to reflect changes in our data processing practices or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically.

Data Deletion Request

If you have an account with us and wish to request the complete deletion of your personal data held by Infynes, please submit a request via our “Contact Us” section. We will then contact you to validate your request and process it in accordance with applicable data protection laws.

How to Contact Us

If you have any questions or concerns regarding our data privacy practices or this Privacy Policy, please do not hesitate to contact us at:

Email: info@infynes.com

Cookies Policy

This Cookie Policy explains how Infynes (our “Website”) uses cookies and similar technologies to recognize you when you visit our site, https://www.infynes.com. It explains what these technologies are, why we use them, and your rights to control our use of them.

What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Infynes) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and when it visits certain other websites.

Why Do We Use Cookies?

We use first-party and third-party cookies for several reasons. Some cookies are essential for our Website to operate, such as those that enable core functionality like security, network management, and accessibility. We don’t require your consent for these “strictly necessary” cookies.

Other cookies allow us to:

  • Enhance your experience: Remember your preferences, login details, and provide a personalized experience.
  • Analyze website performance: Understand how you use our Website and identify areas for improvement. This helps us see which parts of our site are most popular and how users navigate.
  • Deliver relevant advertising: Show you advertisements that are more relevant to you and your interests.
  • Integrate with social media: Allow you to share content on social media platforms.

What Types of Cookies Do We Use?

Here’s a breakdown of the types of cookies we use and their purposes:

  • Strictly Necessary Cookies: These cookies are essential for you to browse our Website and use its features, like accessing secure areas of the site. Without these cookies, services like shopping carts or e-billing cannot be provided.
    • Example Purpose: Maintaining your login session, remembering items in your cart.
  • Performance / Analytics Cookies: These cookies collect information about how you use our Website, such as which pages you visit most often. This data helps us improve the way our Website works. They typically collect anonymous information and don’t identify you personally.
    • Example Purpose: Google Analytics to track website traffic, identifying popular content.
  • Functionality Cookies: These cookies allow our Website to remember choices you make (like your username, language, or region) and provide enhanced, more personal features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.
    • Example Purpose: Remembering your language preference, auto-filling forms.
  • Targeting / Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are often placed by third-party advertising networks with our permission. They remember that you have visited a website and this information is shared with other organizations, such as advertisers.
    • Example Purpose: Displaying ads for products you viewed on our site on other websites.

How Can You Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the “Cookie Settings” link (or similar) in our cookie banner or footer. This will allow you to select which categories of cookies you consent to.

Most web browsers also allow you to control cookies through their settings. You can usually find these settings in the “options” or “preferences” menu of your browser. Please be aware that if you choose to disable cookies, some parts of our Website may not function properly.

For more information on how to manage cookies in your browser, you can visit:

Changes to Our Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at: info@infynes.com

Embedded content from other websites

Articles and content on this site may include embedded elements from other websites (e.g., videos, images, social media feeds, or articles). Embedded content from other websites behaves in the exact same way as if the visitor has directly visited the other website.

These third-party websites may:

  • Collect data about you.
  • Use cookies and similar tracking technologies.
  • Embed additional third-party tracking.
  • Monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that specific third-party website.

Infynes does not control these third-party websites or their data collection practices. We encourage you to review the privacy policies of any external websites you visit via embedded content or direct links.

Specific Data Sharing Instances

In addition to the general data sharing practices outlined in our “Data Sharing with Third Parties” section, please note the following specific instances:

  • Password Resets: If you request a password reset for your account, your IP address will be included in the reset email for security and verification purposes.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the context of the data and the purpose of processing:

  • Comments: If you leave a comment on our website, the comment and its associated metadata are retained indefinitely. This enables us to recognize and automatically approve any follow-up comments, rather than holding them in a moderation queue.
  • Registered User Profiles: For users who register on our website, we store the personal information they provide in their user profile. All registered users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators also have the ability to see and edit this information. This data is retained for as long as your account remains active or until you request its deletion.
  • Other Data: The retention period for other data types is determined by the specific purpose for which the data was collected and any applicable legal or regulatory obligations.

Your Rights Over Your Data

Beyond the general data protection rights detailed in our “What are your data protection rights?” section, please note the following specific aspects:

  • Right to Data Portability (Data Export): If you have an account on this site or have left comments, you have the right to request to receive an exported file of the personal data we hold about you, including any data you have directly provided to us.
  • Right to Erasure (Data Deletion): You also have the right to request that we erase any personal data we hold about you. However, this right is not absolute and does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where Your Data Is Processed

Automated Spam Detection: Visitor comments submitted through our website may be checked and processed by an automated spam detection service. This service may involve transferring comment data to a third-party provider for analysis.